FREQUENTLY ASKED
QUESTIONS

Yes, all of our products are made with 100% organic ingredients. We carefully select each ingredient based on its purity, effectiveness, and sustainability. Our formulations are crafted to nourish and care for your skin using only the finest organic materials available.

All of our products are handmade in small batches to ensure the highest quality. Our founder, Anastasia Marie, oversees every stage of production to ensure that each product meets our strict standards. We take pride in creating effective, luxurious skincare solutions with true healing benefits.

Refunds and exchanges are available under certain circumstances. To request a refund or exchange, please contact us at hello@althaianaturals.com. Our team will assess your situation and provide the appropriate next steps.

Yes, our products are formulated with sensitive skin in mind. We use natural, gentle ingredients like goat's milk, chamomile oil, and shea butter, which help soothe and nourish the skin. However, if you have any concerns or known allergies, we recommend patch testing before full use.

Orders are typically processed within 2–3 business days and shipped according to your chosen shipping method. Shipping times vary based on location, but you can expect your order to arrive within 5–7 business days for domestic orders. Also, due to our products being handmade and done in small batches, it might take longer but we will keep you updated on the process and refunds are available if you've not received product yet.

Yes! Our products are made with organic, non-toxic ingredients, making them safe for expecting mothers. We highly recommend our Repair & Prevent Moisturizing Cream for pregnant women looking to prevent stretch marks and hydrate their skin. However, if you have specific concerns or medical conditions, please consult with your doctor before using any new skincare products.

We source the majority of our ingredients from small, local farms in Idaho, USA. We believe in supporting sustainable farming practices and working with trusted suppliers to ensure the highest quality ingredients for our products.

Yes, we are 100% cruelty-free! None of our products are tested on animals, and we pride ourselves on being committed to ethical practices.

To maintain the freshness and efficacy of your skincare products, we recommend storing them in a cool, dry place, away from direct sunlight. Some products, like our serums and oils, may benefit from refrigeration to prolong their shelf life.

Yes! We offer wholesale pricing for retailers interested in carrying our products. For more information, please reach out to us at hello@althaianaturals.com with your business details, and we’ll be happy to discuss wholesale opportunities.

At this time, we currently only offer domestic shipping within the United States. However, we are exploring the possibility of expanding our shipping options in the future, so please stay tuned for updates!

If you have any other questions, concerns, or need assistance, please don’t hesitate to contact us at hello@althaianaturals.com. We respond to inquiries within 24 hours and are always here to help!